Shipping

We will ship all the Products to you within 2-10 working day using the delivery / mailing / shipping service that you have ordered, provided that we have stock of all the Products that you have ordered. In the event that we need to replenish any of the Products that you have ordered, we will despatch all the Products together as soon as we have consolidated all the Products. In the rare event that any of the Products that you have ordered is permanently out of stock or will not be in-stock in the near future, we will contact you at your email address as provided in your Order to seek your consent to replace it with another Product of a similar value or cancel your order.

We will despatch all the Products to you using the delivery / mailing / shipping particulars that you have provided us in your Order. You agree that our proof of delivery / mailing / shipping shall be conclusive evidence of our despatch of our Products to you.

Your duties and responsibilities

It is your duty and responsibility to ensure that you provide us with your correct and complete delivery / mailing / shipping particulars, including your full name, complete delivery / mailing / shipping address (including town, city, state, province and zip / postal code, etc., where applicable), a contactable telephone number and a valid email address. We will not be responsible for any delivery delay or non-delivery to you as a result of your provision of inaccurate information, lack of sufficient information, or a telephone number that the delivery / mailing / shipping agent cannot use to contact you (e.g. if you use call screening / blocking).

It is also your duty and responsibility to ensure that someone will be available at your delivery / mailing / shipping address to receive your items during the day (usually working / office hours) when the delivery / mailing / shipping agent arrives. We will contact you in advance just before making the delivery. We will not be responsible for any delivery delay or non-delivery to you if there is no one at your delivery / mailing / shipping address when the delivery / mailing / shipping arrives.

Delivery delay

In the unfortunate event that you do not receive your parcel three days after the expected date of delivery which we have advised you, please contact us via email immediately. We will do our utmost to assist you.

Disclaimer and exclusion of liability

Nam Wan Tea Co Pte Ltd shall in no event be liable for any damages, loss or expense including without limitation, direct, indirect, special, or consequential damage, or economic loss arising from or in connection with the delivery delay or non-delivery of your Products.

Customs duties and import taxes

We do not charge any customs duties or import taxes on your items. However, we cannot guarantee that your local authorities will not impose any customs duties or import taxes on your items when they reach your country. You will be responsible for such customs duties or import taxes, if any. We are unable to advise whether your local authorities will impose any customs duties or import taxes on your items or provide estimates of the same. Please check with your local authorities. We are required by law to declare the nature and full value of your items, even if they are gifts.

Return Policy

Currently, we are not offering any return policy as all our products are consumables.